Privacy and Protection of Personal Data

The Higher Functions - Sistemas Informáticos Inteligentes, Lda., Hereinafter referred to as HF, is committed and committed to comply with the legislation on the protection of personal data, privacy and information security, in order to protect personal data.
The security and privacy of our customers' personal data are of concern to HF, as the person responsible for the processing of such personal data, which is of crucial importance and for which HF has implemented and will continue to implement the measures necessary to ensure that it is always fully committed to compliance with the applicable legislation in these matters.
Please read the following text to understand and understand how your personal data will be handled by HF.

Higher Functions - Sistemas Informáticos Inteligentes, Lda., Corporate entity no. 505924234, with headquarters in the Industrial Zone of Fundão, Lot 154, Mercado Abastecedor, 6230-483, Portugal.

Your personal information is requested when the customer registers as a user on HF's website and applications, by telephone when the customer first contacts to take advantage of our services, or personally when the customer goes face-to-face to our customer service counters.

The categories of personal data that are subject to treatment by HF for the purposes referred to in this Policy are as follows:

• Name;
• Email;
• Address;
• Fixed and / or mobile phone number;
• Tax Identification Number (NIF);
• IP adress;

Your personal data is collected and required to ensure your identity as a HF customer. At the time of collection, the information that the client makes available has the objective of creating a customer card for its identification and follow-up of related processes. In addition, personal contacts will be used to inform the client about the contracted services and other contacts, possibly necessary, for the execution of the services provided, such as, for example, carrying out domiciliary interventions.

The customer can update the information they provide, whenever they want and with full autonomy, in the "Settings" option after logging in, by entering their username and password in the client area (https://clients.pcmedic.pt).

The operations of providing personal data are adequately protected. All information is encrypted and managed with the most advanced security tools.

In addition to the above purposes, HF may also use your personal data to maintain the quality of the services provided and to obtain general statistics regarding the use of the services. For these purposes, HF automatically matches the collected data with personal data such as name and email address.

HF may also use your personal data in connection with the services it makes available, in particular, to:

configure the user account;
provide, perform and maintain services;
processing and completing transactions, as well as for sending related information, including transaction confirmations and invoices relating to the acquisition of goods and / or services;
managing the customer's use of the services, as well as responding to requests for information, comments, customer service and support;
analyze the capabilities of the client terminals, which have the askWhizz application installed, for the purpose of monitoring and preventing system failures;
the compilation of statistics that allow us to understand how HF can improve the level of services it provides and thus more effectively meet customer expectations;

Your personal data may also be used by HF to communicate with you about products, services, offers, promotions and events that HF ​​believes may be of interest to you or for sending newsletters according to your preferences in this regard. However, the customer may disable the sending of such communications by HF at any time, accessing the respective customer area (https://clients.pcmedic.pt), or by activating the option that is made available in each newsletter received to interrupt the subscription of the newsletter in question, sending an email to  dadospessoais@pcm.pt, or by mail to:

Higher Functions - Sistemas Informáticos Inteligentes, Lda.

Zona Industrial do Fundão, Lot 154, Supply Market

6230-483, Fundão.

As noted, HF assumes the challenge and responsibility to protect as much as possible privacy and personal data. As a rule, HF uses your personal data internally and will only share such personal data with third parties when you have requested it or the client given your consent to do so. However, HF will sometimes use third parties for the processing of your personal data, on behalf of HF, under the terms set out in the "Data Transfer to Third Parties" section below, and will only disclose your personal data when such disclosure is required or permitted by law (for example, by administrative or judicial decision).

Under the terms and for those purposes, HF may contact you for the following reasons:

in respect of any service which it has subscribed to HF, in order to ensure that HF ​​can provide the services concerned, for example for a home address, or to reset its password;
in relation to any correspondence you send to HF or any comments you make about HF services;
to invite you to participate in quality surveys on HF services (participation will always be voluntary);
to inform you of any changes relevant to HF policies and practices; and
for marketing purposes, as indicated below.
HF will only send you marketing communications or contact you for that purpose when you have given your consent.

HF will not sell, rent, share or offer personal data provided by its clients, except under the terms of the applicable personal data protection legislation and in the situations provided for in this Privacy Policy.

All personal data processing carried out by the HF are lawful and have a legal basis, either (i) on the basis of their consent to the processing of the personal data concerned for the respective purposes; (ii) because the processing in question is necessary for the performance of a service in which HF and the customer, as the holder of the personal data, are interested parties; or (iii) because the treatment is necessary for the fulfillment of a legal obligation to which HF is subject; or (iv) because the treatment is necessary for the legitimate interests pursued by HF, as controller, or by third parties.

HF will retain your personal data while your registration is active or as necessary for the relevant activity, that is, as long as necessary to provide you with the services subscribed to the HF (and without prejudice to any legal obligation that requires the preservation of personal data strictly necessary beyond those periods of conservation).

If you want to exercise your rights of access, rectification, limitation, opposition, forgetfulness or portability, you can contact us through the following email: dadospessoais@pcm.pt

In the specific case of the right to forget, your personal data will be erased without undue delay, with the exception of those that may or should continue to be handled by HF for the remaining purposes referred to above, under its legal basis and account the applicable personal data protection legislation.

HF is solely responsible for the collection of personal data carried out on the HF applications website.

A cookie is a small informational file that is installed in the client browser and stored on the client computer when you visit a site. Cookies are typically used to improve the site user experience and website performance.

HF uses cookies to collect and store information in connection with the use of the HF website. Each user corresponds to an individual cookie, thus ensuring the privacy and security of the data.

Cookies will only be used by HF and its use is limited to the following purposes:

• enable HF to identify the customer by storing the details of access to the HF account and their preferences, and thus more secure and personalized;

The provision of information or services by HF to its customers through the HF website and applications may involve the use of outsourced third party services involving the processing of your personal data, including entities established outside the European Union or the Economic Area Which may imply the access of such third parties to their personal data.

In such circumstances and where necessary, HF shall only use subcontracted entities which provide sufficient guarantees to carry out appropriate technical and organizational measures so that the processing in question complies with the requirements of the applicable personal data protection legislation with the level of security appropriate to the risk and sensitivity of the personal data in question and such guarantees and obligations of the subcontractor shall be established by a contract signed for this purpose between HF and each of those third parties.

In the scope of the provision of services provided by HF that are subject to payment by the customer or user, and if the customer or user opts for a payment system involving third parties (Paypal), the said entities will be provided with the personal data strictly necessary for purpose of validating and effecting the payment method chosen.

The HF may have to transfer personal data collected to a third country outside the EU ("EU") and not included in the list of countries that the EU has already considered to meet adequate levels of protection of personal data. In such cases, HF will ensure that such transfers of personal data are carried out in strict accordance with the applicable legal rules for the protection of personal data, namely those arising from the General Data Protection Regulation ("GDPR").

HF takes all necessary and legally required precautions to ensure the protection of the information collected from its customers through the HF website and applications. To that end, HF applies the technical and organizational measures necessary to ensure a level of safety appropriate to the actual risk involved. These precautions aim to ensure the online and offline security of this information and take into account the nature of the data, the state of the art, implementation costs, execution, scope, context and treatment purposes, as well as risks, probability and severity, for your personal data.

Whenever personal information is collected or used that appears to be particularly sensitive, the data is communicated using secure channels and encrypted through SSL protocol, minimizing the risk of data interception.

However, it is the responsibility of the customers and users of HF's websites to keep their access codes confidential, not to share them with third parties and, in the particular case of the devices used to access HF's websites, to keep them in a safety practices recommended by manufacturers and / or operators, including the installation and updating of required security applications including, but not limited to, antivirus applications.

Under the terms of the GDPR, as the holder of personal data and in relation to the personal data subject to treatment by HF, the customer has the following rights, to exercise under the terms of the GDPR and other legislation relating to personal data that is applicable:

• The right of access to your personal data;
• The right to rectify your personal data;
• The right to erase your personal data;
• The right to limit the processing of your personal data;
• The right of portability of personal data provided by them;
• The right to object to the processing of personal data concerning you;
• The right not to be subject to any decision made solely on the basis of automated processing.
• HF shall make such efforts as may appear appropriate under applicable law to provide, correct or delete your personal data which are processed by HF.

In order to exercise these rights, as the holder of the personal data in question, you may contact HF via the following email address or e-mail address: dadospessoais@pcm.pt or

Higher Functions - Sistemas Informáticos Inteligentes, Lda.

Zona Industrial do Fundão, Lot 154, Supply Market

6230-483, Fundão.

If such requests are manifestly unfounded or excessive, in particular because of their repetitive nature, HF may take one of the following positions:

require the holder of personal data to pay a reasonable fee, taking into account the administrative costs of providing the information or communication or taking the requested action;
refuse to comply with the request.
When processing is based on your consent, the HF customer has the right to withdraw his / her consent at any time without compromising the lawfulness of the treatment given by HF to your personal data based on the consent previously given.

In any case, HF's customer also has the right to submit a complaint to the National Data Protection Commission, headquartered at Rua de São Bento, nº 148, 3º, 1200-821 Lisboa, Portugal.

In the context of the conditions of use of the site, the applications and all HF services, the client undertakes to provide and keep updated and true all his personal data. In turn, HF guarantees the client the possibility of correcting and updating their data, preferably through the "Settings" option, available in the customer area (https://clients.pcmedic.pt), after authentication, in addition to the already mentioned above.

HF has an incident management mechanism in place for data protection, privacy and information security.

HF makes every effort to maintain and apply the most appropriate threat detection technologies to identify and respond to security or privacy incidents (and any breaches of personal data under the GDPR) without undue delay.

This Policy may be updated over time, so it is advisable to consult this Policy whenever you provide personal data to HF.

If you do not agree to any changes made to this Policy, we request you not to continue to use HF's website and applications to send or otherwise submit your personal data to HF.

In the event that any material changes to the Terms and Conditions of use of the HF sites or this Policy, in particular changes affecting the purposes for which HF handles the personal data of its customers, HF may promote a specific communication to the disclosure of the occurrence of such changes, using, for this purpose, one or more channels of communication that it has with its clients.

For the exercise of the rights of personal data holders mentioned above, or for any other question related to the protection of your personal data, privacy or information security, you may contact HF through the following email dadospessoais@pcm.pt describing the subject of summary and indicating an email address, telephone number or address for response by HF.

For information, the general contacts of HF are the constants and accessible at https://pcm.pt/contacts/