Remote support

To enjoy pcm remote support, contact us and follow the operator's instructions from this page. It is essential to maintain the telephone contact throughout the operation.

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Conditions pcm remote access.

The pcm remote access service provides technical support for network access to remote equipment for technical troubleshooting. Its scope of action is microinformatics - basic software, including operating system. This service is only available to registered pcm customers. File recovery and restoration procedures as well as recovery of corrupted files are excluded from this service. Pcm reserves the right to opt out of service when there is abusive use or some form of illegitimacy, in any form or form. The pcm service will not participate in illegal acts of software piracy or practices that have this purpose. By accepting these conditions the customer declares that all the software installed in his equipment is original and that it has its originality stamps. For the tasks covered in this remote support service, the client already approves the remote access to his equipment by a pcm operator, and this service will only be possible if the customer's computer structure meets the technical conditions sufficient for this service. Considering that the customer can follow the steps made locally, and may not continue the remote intervention at any time, the client will be responsible for all the tasks performed during the remote intervention in his equipment, except in cases of technical negligence of the operator . It is also the client's responsibility to take steps before and after the intervention of pcm. Pcm is not responsible for problems generated or evidenced during the remote intervention if they arise directly or indirectly from existing hardware or software problems. Problems generated by repeated misuse of equipment may compromise eligibility for this type of support. Pcm Technical Support undertakes to provide means and not results, and therefore excludes any liability for possible non-resolution of problems for reasons unrelated to their provision. The customer declares himself exclusively responsible for the legality, content, use, origin and legitimacy of the information present in his equipment, being entirely responsible for safeguarding prior to the intervention of the pcm services. The remote intervention pcm involves a risk of loss of data and / or equipment in its course, not being responsible for this loss except in instances of technical negligence. Remote access may be recorded on digital media for customer / technical safety and quality of service purposes. Your statutory rights as a consumer will not be affected by these terms.

* - By pressing the Windows or MAC button, you declare that you understand and accept the PCM remote access conditions described above.

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