Specialized support directly to your equipment.
24/7 technical support, always available.
Technicians always ready to assist you locally.
Laboratories with specialized technical and human resources.
Know all the services we have at your disposal.
Specialized and direct support in your equipment.
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Specialized technical support available 24 hours a day, 7 days a week, that will lead you to the best solution to the problem.
Specialized technical support available 24 hours a day, 365 days a year, throughout the Iberian peninsula.
Specialized and direct support in your equipment.
We strive to ensure you the best possible experience, ensuring that you get the most out of the technology at your disposal.
Pcm is a community that includes more than 400 information technology technicians and more than 30 certified companies across the country, working in an integrated manner by centralizing excellence and sharing knowledge.
We manage the process of scanning companies and their migration to the Cloud; we have added the best solutions in the market and their integration in each work context, always with the focus of adding value to the client's business, increasing profits and reducing costs.
We have developed a concept that allows any Micro, Small or Medium Enterprise to enjoy technological services in a format traditionally only accessible to large companies.
We have a team of hundreds of remote and face-to-face technicians who actively monitor our customers' technology park, based on prevention rather than just resolution.
To more directly reach those who need our services, we work intrinsically with the main large distributors and operators in Portugal. This way our services are available at any point of sale from our partners and accessible to anyone, anytime, anywhere.
Our mission is to consolidate and enhance the quality of IT services in Portugal. We are characterized by our sharing of technical and human resources by parallel projects in conjunction with a centralization of knowledge and excellence.
The pcm Business services base their sustainability on problem prevention. To this end, continuous maintenance is preceded by a structured structuring of the technology park covered, guaranteeing the extreme reduction of sources of problems.
Each company has a distinct computer park. For this reason we aim to understand the business of each customer in order to develop an appropriate solution.
Identification and implementation of the best solution for your company.
Continuous maintenance of the IT solution and ensuring the reduction of problems.
We performed more than 2,000 repairs per day as Service Providers of leading retailers, operators and insurers. We perform a 360º process: - remote diagnosis with scheduling and backoffice management; - domestic collection at the Iberian level; - repair in specialized laboratory and delivery and installation in the client's house. We cover the 3 lines: gray, brown and white.
We also run Whitelabeled technology support services, allowing any company to leverage our framework and knowledge base to provide its customer with a remote service center and ground force on its behalf and with its own operating model.
We integrate these services into an app, also Whitelabeled - askWhizz, which allows any company to be present in their customer's day-to-day life, accessing support in a straightforward and simplified way, from their computers and mobile phones.
News From Fundão to Portugal and Spain | The monopoly of technological support for SMEs May 14, 2015 Presenting a turnover of over 3M € in 2014, pcmedic, which operates in the technical support sector for new technologies, this year focuses its attention on SMEs and micro-enterprises. Among its partnerships we find some of the…
News ASSET – Intelligent Care for Everywhere Everywhere March 14, 2016 The information collected during the provision of more than 7 million technical repairs to almost 3 million customers during the last 15 years was the main asset that won the Portuguese company pcmedic the approval of the ASSET project – Intelligent Assistance for All,…
News Altice launches PME package: Cloud Office 5.0 November 14, 2017 The new Cloud Office 5.0 is the product of Altice aimed at Small and Medium Businesses, and has the partnership of Microsoft, Trend Micro, Acronis and pcmedic. By the end of 2018, penetration of 10% in the SME segment is expected. External Links: External Link 1…
À PC-MEDIC Ex.mos Senhores, Não me é possível deixar de manifestar o meu apreço e agradecimento pela forma como fui atendido ainda agora por vós, na pessoa do Sr. Daniel Saraiva, que, de forma extremamente competente, muito educada e profissional resolveu dois problemas com os quais me estava a confrontar. Com os melhores cumprimentos. João…
Boa noite Para ser ajudada num problema com o meu pc. telefonei para o Controlo Remoto da PCmedic. Fui muito bem atendida pelo sr. Tiago (não fixei o apelido) e, claro, o problema foi resolvido de imediato. Que bom haver pessoas tão bem educadas e preparadas! Cumprimentos Maria d\’Assunção Barros
Bom dia. O objectivo desta mensagem é para dar um feedback muito positivo em relação a uma técnica chamada Marina Vicente. Sou cliente da MEO, e hoje fiz uma chamada para receber assistência técnica sobre um problema com o meu WiFi. A D. Marina atendeu a minha chamada e foi muitíssimo competente e simpática. Passo-a-passo,…