Provide a structure of technological support especially aimed at the end user, whether private or commercial, anywhere in the world, under a low cost concept. A structure that integrates local and remote support services in scale, differentiating not only by price but by its omnipresence, availability and specialization.
Filipe Barrancos
Foundation date
January 2001
Mission
Provide a structure of technological support especially aimed at the end user, whether private or commercial, anywhere in the world, under a low cost concept. A structure that integrates local and remote support services in scale, differentiating not only by price but by its omnipresence, availability and specialization.
Values
Values such as Responsibility, Competence, Commitment, Dedication and Speed are part of the pcm culture. We share these values in our relationships with our customers, suppliers, employees and partners in order to provide an increasingly efficient and differentiating service.
Goals
Achieve a constructive integration between all geographically dispersed resources, creating a centralized environment and exchange of knowledge that allows a faster, efficient and economic response to any technological need of the final customer - residential and business, focusing on micro and SMEs.
Current market presence
Omnipresence in Portugal, with a portfolio of final clients of more than 2.5 million and more than 2,000 daily services, working in close synergy with the main brands. Having reached the point of stabilization of technological and human structures, created and developed property and especially focused on this field of specialization, pcm began in 2013 a process of diversification into new markets and application of its knowledge base to new opportunities, with Special emphasis on business and international contexts.
Headquarters and delegations
Fundão (Headquarters) and Lisbon, Portugal
Laboratories of Lisbon (Alfragide, Bela Vista, Benfica, Loures, Rio de Mouro), Barreiro, Coimbra, Fundão, Marinha Grande, Porto and Setúbal.
Market objective
Individuals, SMEs, CSP (Communication Service Providers), Retail / Distribution, Insurance and Banking.
Main business partners
Vodacom, Fidelidade, NOS, PT, Cabovisão, Grupo Auchan, Fnac, AR Telecom, Staples, Jerónimo Martins Group, CPCdi, PIE Group, Luma, Bitdefender, Data Recovery Center. Check out all our partnerships.
Services / Solutions
Technical assistance - immediate, personalized, efficient and economical to the end user of information technology, 24 hours a day, 7 days a week, including:
• Telephone and remote support for solving problems, clarifying doubts and consulting;
• Home support available throughout the country, 24 hours a day, 7 days a week;
• Laboratory Support in more than 15 locations throughout the country;
• Corporate services aimed at companies: low-cost technological maintenance contracts.